Refund policy
Return and Refund Policy
Last updated: November 11, 2026
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Company Name: ROTHFIELD LTD
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Store Name: Men's Thing
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Registered Office Address: Office 21689 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
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Contact Email: mensthingant@gmail.com
Returns
Return eligibility depends on the items in your order. Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
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You may request a return within 14 days after your item is delivered.
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You are responsible for arranging return shipping.
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A 15% restocking fee will be deducted from your refund.
How to Start a Return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
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Contact Us First: You must contact us at mensthingant@gmail.com before returning any item.
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Return Approval: If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
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Important: Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order when you receive it and contact us immediately at mensthingant@gmail.com if an item is defective, damaged, or if you received the wrong item.
Exceptions and Non-Returnable Items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase. Please contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us at mensthingant@gmail.com to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable period of time since your refund was approved, please contact us. This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact Information
To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us:
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Company Name: ROTHFIELD LTD
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Store Name: Men's Thing
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Email: mensthingant@gmail.com
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Business Address: Office 21689 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA